关键对话CRUCIAL CONVERSATIONS

作者： Kerry Patterson 著
出版社： Oversea Publishing House
出版时间： 2004-7-1

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内容介绍：
Mainly about resolving conflicts and influencing people, this useful guide covers every conceivable aspect of talking with others. People hear facts and stories and turn them into shared knowledge when they're not attacked or overpowered--in other words, when they feel safe. No mushy mental health lesson, the program does a stellar job of explaining many types of communication errors and describing the best ways to achieve mutual purpose. The authors have exceptional ideas about moving toward healthy solutions in a variety of business and personal realms. Anna Fields gives a perfect reading--emotionally bright but still allowing the lesson to retain its practical, straight-talking nature.

作者简介：
Kerry Patterson, Joseph Grenny,Ron McMillan, and Al Swizzle are founders of Vital Smarts and leading authorities in organizational effectiveness and leadership whose worldwide clients include 300 of the fortune 500.

目录：
Foreword XI
ACKNOWLEDGMENTS XV
CH.1:What's a Crucial Conversation?
　And Who Cares?
CH.2:Mastering Crucial Conversations
　The Power of Dialogue
CH.3:Start with Heart
How to Stay Focused on What You Really Want
CH.4:Learn to Look
How to Notice When Safety Is at Risk
CH.5:Make It Safe
How to Make It Safe to Talk about Almost Anything
CH.6:Master My Stories
How to Stay in Dialogue When You're Angry,Scared,or Hurt
CH.7:STATE My Path
How to Speak Persuasively, Not Abrasively
CH.8:Explore Others’ Paths
How to Listen When Others Blow Up or Clam Up
CH.9:Move to Action
How to Turn Crucial Conversations into Action and Results
CH.10:Putting It All Together
Tools for Preparing and Learning
CH.11 Yeah,But
Advice for Tough Cases
CH.12 Change Your Life
How to Turn Ideas into Habits
ENDNOTES
INDEX

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